Verify The Connectivity on HP Printer

  • First, lift the scanner lid on your printer and check whether you have properly loaded the document on the scanner glass.
  • If not, reload it with the print side facing down on the scanner glass.
  • Make sure that the power cord is properly plugged into the rear of your printer and the other end into a wall socket.
  • Ensure to turn on your printer.
  • If you have connected your HP printer and computer using a USB cable, check whether the devices are connected securely.
  • In case the USB cable is damaged, then replace it with a new one.
  • Ensure that the driver you have installed on your computer supports your printer.
  • Suppose, you have connected your printer and computer using a wireless network, make sure that both devices are on the same network.
  • Now, check whether your computer can find your HP printer.
  • In case the problem persists, restart your printer by following the below instructions.

Restart The HP Printer

  • First, you have to turn off your printer and disconnect the power cord from the wall socket.
  • Now, disconnect the wireless router for 15 seconds.
  • If your printer and computer are connected using a USB cable, disconnect it.
  • Restart your computer and wait until it turns on.
  • Plug the power cord into the rear of your printer and an electrical outlet.
  • Now, turn on the printer and connect it to your computer using the wireless network or USB cable.
  • Before scanning, check if the issue is solved.
  • If the issue continues, reinstall the printer driver on your computer by performing the below steps.

Reinstall The Printer Driver

Before reinstalling the driver, make sure to completely delete the installed printer driver from your computer. By following the below instructions, you can reinstall the printer driver on your device.

Uninstalling The Driver

  • Select the Start menu on your computer’s main screen and navigate to the Control Panel window.
  • Select the Programs option.
  • Here, choose the Programs and Features option from the list.
  • Navigate to the printer driver and right-click on it.
  • Click on the Uninstall option from the menu.
  • Again, click the option Uninstall in the confirmation dialog box.
  • Once you have completely removed the driver, reinstall it on your computer.

Installing The Driver

  • Launch the browser on your computer and navigate to the official support page of your printer.
  • Next, click on the Support tab and select the Software and drivers option from the list.
  • Here, navigate to your printer model name and download the driver on your computer.
  • After completing the download, start the driver installation process.
  • Once prompted, connect your printer to your computer and finish the installation.
  • Finally, check if the issue is solved.

In The End

Hope you have now learned how to fix the issue “Computer cant find HP printer scan” using the troubleshooting solutions on this page. Using these instructions, you can proceed with the scan jobs without trouble.

For further clarifications about the printer, contact our technical experts using the call option on this page.