123.hp.com »
HP ENVY 6455e Troubleshooting

HP Envy 6455e Troubleshooting- Let’s Help!

Welcome to our HP Envy 6455e printer troubleshooting guide! Tired of struggling to get your printer to work properly? Is your printer giving you error messages or refusing to print or scan? Alright, take it easy. Printer problems can be really frustrating when you’re in a hurry to print or scan an original. But the interesting fact is that with the right tools and knowledge, you can easily troubleshoot and fix them. This article explains how to diagnose and solve common HP Envy 6455e printer issues. So, let’s get started.

ENCy 6455e Printer Offline

You find the “offline” message beside your printer name, and the printer is not responding to your print request. Then, take it easy. It’s a common issue that can be resolved with a few simple troubleshooting steps. Here’s what you can do:

First, ensure that your HP Envy 6455e printer is properly connected to your computer or network.

Sometimes, turning the printer off and on again can resolve the offline issue. So, restart the printer and check its status. If the status shows offline, relax, and let’s get started with the next solution.

If your printer is out of ink, it might display an “offline” message. Check the ink levels and replace them if necessary.

In addition, outdated drivers can cause printer connectivity issues. So check and update the printer driver if available.

If there are any pending print jobs in the queue, it can cause your printer to go offline. Open the print queue and cancel any pending jobs.

Ensure that the “Use Printer Offline” or “Pause Printing” option is not selected on your printer.

Lastly, use the HP Print and Scan Doctor tool’s offline version or the diagnose and fix feature of the HP Smart to detect and fix the issue.

Is your printer back online? Sounds great!

HP 6455e Printer Not Printing

It can be really frustrating when your printer does not respond to your print-related request. But wait! There are some simple troubleshooting steps you can take to fix this print issue.

First, ensure that your HP+ printer is on and ready for printing.
Next, check to ensure that the genuine ink cartridge is installed and the input tray has enough paper for printing.
If the above steps don’t work, that’s alright. Try restarting your printer and computer.
Need help? Here’s how to do it:
Turn off your HP Envy printer and unplug it from the power source.
Also, turn off your computer and disconnect it from the power source.
After waiting for a few minutes, plug both devices back in and turn them on.
Once the devices have fully restarted, try printing again.
If your printer is not printing again, check for any error messages on the HP Smart app screen or the printer software. If you find any, clear them, and then resume the print job.
If you find the offline message beside your printer name, perform the solutions suggested in the previous section of this page to bring your printer back online.
Now try to print. If the printer does not print the requested document again, verify if the latest printer driver is installed.
If not, reinstall or update the printer driver to fix the issue.

We believe that these simple troubleshooting steps helped you identify and fix the issue.

HP ENVY 6455e Printer Not Scanning

Trying to scan an original with your printer, but it is not responding to your scan request? Then we’ve got you covered. In most cases, the scan issues occur due to small glitches. So you can fix them in no time. Do you want to know how? Follow the instructions below.

First, ensure that you have connected the HP Envy 6455e printer and your computer or smartphone to the same network.
Next, check if the scanner’s glass and lid are clean and free from any smudges or debris. A dirty scanner can affect the quality of your scans or prevent the scanner from functioning properly.
Then, check to ensure that the latest scanner driver or the latest version of the HP Smart app is installed on your computer or smartphone.
Now, try to scan. If the printer fails to scan your original again, restart your computer or smartphone and the printer.
If you’re encountering this issue with a Windows computer, use the HP Print and Scan Doctor tool to diagnose and fix it.

With these troubleshooting steps, you can easily fix any scanning issues with your HP Envy 6455e printer.

ENVY Printer Not Connecting to Wi-Fi

The HP Envy 6455e printer is a wireless-enabled one. However, many users face issues when trying to set it up for wireless communication. If you’re also facing the same problem, here we go:

Ensure that you’re using the recommended network type for the Wi-Fi network.
If you have connected your printer to the computer using the USB cable, kindly disconnect it and then try to set it up for wireless communication.
Ensure that you’re using the most compatible printer driver.
If you started facing this issue after enabling security software or settings, the cause of the problem is behind it.
In that case, disable the software or security and then try to connect your printer to Wi-Fi.

You Are Now a Troubleshooting Expert!

We understand how frustrating printer problems can be; that’s why we created this article to help you out. And we’re glad that we could assist you in resolving any issues you may have encountered. Our expert term is always here to help you with your HP Envy 6455e printer problems. So, contact us now for real-time assistance in resolving your printer problem. Happy printing!