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Troubleshooting
HP Envy 7640 Troubleshooting to Fix Printer Problems
HP Envy 7640 troubleshooting is an activity of resolving printer hardware and software problems by providing instructions to fix the issues. Go through the steps to solve the issues.

HP Envy 7640 offline
- The HP Deskjet 7640 offline issue can be solved by making sure that the printer is ready.
- Wake up your printer if it is in the sleep mode by pressing the Power button.
- Load an ample amount of paper in the main tray and insert that the cartridges used for printing are proper.
- Try to print.
- Go to the next solutions if the printer is still offline.
- Tap the Apple>System Preferences.
- Press Print & Fax, Print & Scan, and Printers & Scanners.
- Give a right-tap anywhere inside the Printers window and click Reset printing system.
- Click the Reset option in the confirmation window.
- Enter the administrator name and password and press OK. Add your printer to the list and then try to print.
HP Envy 7640 printer offline windows 10
- The HP Envy 7640 offline windows 10 happens when the printer is unavailable for new connections.
- It also happens when your printer is creating problems in the current connection.
- In case there is no power supply given to your printer, it will show the error message Offline.
- The steps are good to fix the issue.
- You can download the HP Print and Scan Doctor tool (Windows).
- Try reset your printer.
- Ensure that the power connection to the printer is stable.
- Ensure that the printer is set as the default one.
- Check if the printer is ready to perform jobs.
- Resolve the error by complying with the HP Envy 7640 troubleshooting steps for your operating system.
HP Envy 7640 touch screen not working
- Resolve the HP Envy 7640 touch screen not working error by following these HP Envy 7640 troubleshooting steps.
- Do a hard reset on the printer.
- With your printer powered on, take out the electrical cord from the rear of the printer.
- Remove the electrical cord from the wall outlet too.
- Remove the USB cable if needed.
- Wait for 2-3 minutes. Press and hold the Power button for close to 30 seconds.
- Plug back the electrical cord to the socket on the wall and the printer.
- Do not connect to any surge protector.
- Turn on your printer
- Wait for your printer to finish the warm-up period, and check if the touch screen is working or not.
HP Envy 7640 firmware update
- The HP Envy 7640 firmware update is a process which needs to be done to get advanced features and fixes of the problems occurring on the printer.
- Carry out the firmware update process directly from your printer
- Download the updates from the manufacturer’s site.
- You can also install the updates through HP Smart.
- To do the firmware update using your printer, go to the printer update feature.
- Touch the HP ePrint icon on your printer’s control panel.
- Tap Settings>Product Update option.
- If you are prompted to agree to the terms of service, carry out the instructions to enable Web Services.
- Check if the printer powers on automatically.
- If it doesn’t, tap Check for Updates to start the updation.
HP Envy 7640 won’t connect to wifi
- The error HP Envy 7640 won t connect to wifi can be resolved by following the HP Envy 7640 troubleshooting steps here.
- Restart your printer, computer, and router.
- Power off your router by gently tapping the Power button.
- You can switch the router off by removing the power cable also.
- Turn off your printer and remove the USB or Ethernet cable.
- Exit all the running programs on your computer and shut it down.
- Connect the electrical cord to the router.
- Wait until you see a connected status on the Internet activity display.
- Turn on your computer and printer.
- Install the most recent printer driver from the manufacturer’s site.
HP Envy 7640 airprint not working
- Solve the HP Envy 7640 airprint not working error by restarting your devices.
- Check the compatibility of the application with your device.
- Restart your printer, computer, and router.
- Remove the obstructions between the router and computer.
- Restart your printer by tapping the Power button to turn off your printer.
- Unplug your electrical cord from the printer and the wireless router.
- Switch off your computer.
- Halt for 30 seconds and then connect the electrical cable to the router again.
- Do not proceed for 30 seconds
- Switch on your computer. Connect the electrical cord to the printer again and power it on.
HP Envy 7640 error message”
- Do these HP Envy 7640 troubleshooting steps to solve the hp envy 7640 error message”.
- Turn on your printer as the first step.
- Wait until your printer is silent before you proceed.
- Disconnect the USB cord from the back of your printer.
- Do not remove the wireless or network connection. Remove the ink cartridges from your printer.
- With the printer turned on, disconnect the electrical cord from the back of the printer.
- Disconnect the electrical cord from the wall outlet too. Wait for at least 60 seconds.
- Plug the electrical cord into the outlet on the wall and the printer. Turn on your printer, and wait until the warm-up period is over.
- Insert the ink cartridges into their slots and close it. Print a calibration page.
- If you disconnected the USB cable, reconnect it. Try to print now using HP Envy 7640 troubleshooting.