- 123.hp.com »
- HP LaserJet M209dwe Troubleshooting

HP LaserJet M209dwe Troubleshooting
Welcome to our web page dedicated to troubleshooting common problems with the HP LaserJet M209dwe printer! If you’re here, chances are you’ve encountered some issues with your printer, and you’re looking for a solution. We understand your concern and how frustrating it can be when your printer isn’t functioning properly, especially when you need to print important documents. But you don’t have to worry anymore because we’re here to help! This guide will provide you with some simple troubleshooting steps to help you resolve common issues with your HP LaserJet M209dwe printer.
HP M209dwe Printer Offline
Are you experiencing an “Offline” error message when trying to print from your HP LaserJet M209dwe printer? Don’t worry. You can take a few steps to troubleshoot and get your printer back online.
- First, check the printer connection status. Ensure the printer is properly connected to your computer or network.
- If the connection is fine, try restarting both the printer and your computer.
- If restarting doesn’t solve the issue, check the printer settings.
- To do so on your Windows computer, go to “Devices and Printers.”
- Select and right-click on the HP LaserJet M209dwe printer.
- Select “See what’s printing” and then click on “Printer” in the menu bar.
- Verify if “Use Printer Offline” and “Pause Printing” are unchecked.
- If they are checked, uncheck them and see if the printer goes online.
- Similarly, reset the printing system (Mac).
- If the printer status shows offline again, try reinstalling the printer driver.
- If none of the above steps work, use the HP Print & Scan Doctor tool’s offline version or the diagnose & fix feature of the HP Smart app to bring your printer back online.
- In conclusion, troubleshooting an HP LaserJet M209dwe printer issue is not rocket science. Follow the above steps, and you’ll be able to get your printer back online in no time.

HP LaserJet Printer Not Printing
If you’re having trouble getting your HP LaserJet M209dwe printer to print, there are a few simple and easy steps you can do to troubleshoot the issue. Here is what you can do:
- First, ensure that you have connected your printer and your smartphone or computer to the same network.
- Next, restart your devices (printer and computer). This can often resolve any connectivity issues and reset the devices.
- Then, ensure that your printer has enough toner to print. If necessary, replace the cartridges.
- Sometimes, print jobs can get stuck in the print queue, which can prevent your printer from working.
- To clear the print queue, go to your printer settings on your computer, find the print job, and cancel it.
- Also, ensure that your paper tray is loaded correctly and that the paper is not jammed or misaligned.
- If you find the offline message beside your printer name, try the solutions mentioned in the previous article on this page to bring your printer back online.
- None of these steps work. Then, there may be a hardware issue with your printer.

In this case, you may need to contact a technician for further assistance.
HP M209dwe Printer Not Scanning
The HP LaserJet M209dwe is a popular choice for home and office use, as it offers high-quality prints and fast scanning speeds. However, users may sometimes face issues while scanning documents from their smartphones or computers using the HP Smart app. If you also face the same issue, relax, as we have covered you. Try the solutions mentioned below to fix the scanning issue in no time.
- Check the HP Smart app settings as the first step in troubleshooting.
- Ensure that you have enabled the app to access the camera and microphone of your smartphone or computer.
- Also, make sure that the printer is selected as the default device.
- Next, ensure that there is no communication issue between your printer and the computer or smartphone.
- If you are using an outdated version of the HP Smart app, you may need help with scanning issues. Hence, make sure to update the app to the latest version.
- Restarting the printer, smartphone, or computer can often fix the issue.
- Make sure that the printer’s scanner glass and automatic document feeder (ADF) are clean and free from any dirt or debris. This can interfere with the scanning process and cause issues.
- If the above steps do not work, try resetting the printer.
- Press and hold your LaserJet printer’s power button for 10 seconds until it turns off. Wait a few seconds. Then turn it back on.

- Now, try to scan an original. Is your printer not scanning again? Then, try reinstalling the HP Smart app. This can help resolve any app-related issues.
The HP LaserJet M209dwe printer not scanning a document from a smartphone or computer using the HP Smart app can be frustrating, but with the above troubleshooting steps, you can resolve the issue.
HP LaserJet Printer Not Connecting to Wi-Fi
Trying to connect your HP LaserJet M209dwe printer to Wi-Fi, but it is not connecting? Then you are one of many who are dealing with this problem. It’s a common problem that can be fixed with a few simple troubleshooting steps. Here’s what you need to do:
- Ensure that you’re using the same network (to which you have connected the computer or smartphone).
- Sometimes, all you need to do is reset your printer and router to fix the connectivity issue. So, reset the printer and your router.
- Now, try to connect your printer to Wi-Fi. If the printer is not connecting to Wi-Fi again, that’s alright. Let’s get started with the next solution.
- If your printer’s firmware is outdated, it can cause connectivity issues. Check for the firmware update for your printer on the HP website and install them if available.
- Make sure that your router’s security settings aren’t preventing your printer from connecting. Also, ensure that you’re using the recommended network type for the Wi-Fi setup.
- Finally, try reinstalling the printer driver.
If your printer is still not connecting to Wi-Fi, then it’s time to get some advanced troubleshooting from an expert. Contact us for more details.
Printing Woes? No Worries: Troubleshooting Made Simple
We hope that the troubleshooting steps provided in this guide have helped resolve any issues you may have encountered with your HP LaserJet M209dwe printer. Do you need help troubleshooting a particular problem related to your printer? Then, feel free to contact us. Thank you for visiting our web page to troubleshoot your printer problems!