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HP LaserJet Pro MFP M428fdw Troubleshooting – Methods
Attention all HP LaserJet Pro MFP M428fdw printer users! Are you facing printing issues or getting an error message like “Scanner is unavailable” when scanning an original? Don’t panic. You’re not alone. Printer problems can happen to anyone, even if it’s your first time encountering an issue. But here’s the good news – there’s no printer problem that cannot be solved.
We’re here to help! Our article covers the most common printer problems and their solutions. With a little understanding of the root causes and the right solutions, you’ll be able to fix your printer problem like a pro. So, let’s dive in and get your printer back up and running!
HP LaserJet Pro MFP M428fdw Printer Offline – Fixed
There are many printer problems out there, but the “offline printer” issue is one of the ones that is faced by many. This issue is frustrating because you can only access your printer once you fix it. Are you facing an offline issue with the HP LaserJet Pro MFP M428fdw printer? Then, take it with a grain of salt and try the simple workarounds below to overcome the offline issue in no time.
- As the first step in troubleshooting the offline issue, restart your printer.
- Then, check the printer status on your computer’s Printers & Scanners screen.
- If you find no offline message, your printer is ready.
- Relax if you find the “offline” message beside your printer name.
- There are some more simple workarounds that may help you bring your printer back online.
- Verify if the “Use Printer Offline” option is enabled on your printer. If so, disable it. Similarly, ensure that the Pause Printing option is deselected and the “Set as Default” option is selected.
- Are you encountering this issue with a Windows computer? Then, you can use the diagnostic tool for Windows from HP, which is HP Print and Scan Doctor.
- Download the offline version of this tool and run it on your computer (to which you have connected the printer). The tool will do the rest.
- Have you installed and accessed the printer on your computer using the HP Smart app? Then, you can use the same app to diagnose and fix the offline issue.
- Open the tool and click on the Diagnostic and Fix icon, or click Printers > Diagnostic and Fix.
- Now, check if the offline issue is fixed. No? Then, remove and re-add the printer to your computer.
This will definitely work.
HP LaserJet Pro MFP M428fdw Not Printing – Here’s Fix You Need to Try
The most frequently searched query, after “printer offline,” is “printer not printing.” The printer may not print due to several reasons, like connectivity issues, printer hardware or software-related issues, etc. Don’t worry. You can fix the print issue within a few minutes. To do so, try the solutions one by one in the order below. After performing one solution, try to print a document with your printer. If the printer prints the document, the issue is fixed.
If not, take it easy and start troubleshooting with the next solution.
- First, verify your printer status. If it says offline, try the solutions discussed in the previous section of this page to bring your printer back online.
- If the printer is in online mode but still not responding to your print request, then verify the input tray and the toner cartridge level.
- Because the printer will stop printing if the tray and toner cartridge is empty. If the levels are empty or low, replace the toner cartridge with a new one or reload the tray.
- Now, check if the printer is printing. If the printer is not printing, the issue might be with the print settings or the printer drivers.
- Ensure that you have configured the print settings and that you’re using the most compatible and latest HP LaserJet Pro MFP M428dw setup driver.
- Verify if any error message or code is displayed on your printer’s screen. If yes, clear it as soon as possible to resume printing on your printer.
- Finally, if none of the above solutions worked, reset the printing system and re-add the printer.
We hope that one of the workarounds above helped you fix the print issue with your printer.
Printer Not Scanning- Let Us Help
You tried to scan an original with your printer but ended up receiving the “Scanner is unavailable” error message or a similar one, or your printer remained stable. Then you are not the only one who is experiencing scanning problems with the HP LaserJet Pro MFP M428fdw printer. People face this scanning issue frequently with their printers. That’s why we have created this troubleshooting section to help you fix the scan issue on your printer and resume scanning your document. Here’s what you have to do to resume scanning on your printer:
- Start by ensuring that your HP LaserJet Pro MFP M428fdw printer’s scanner driver is up-to-date on the computer.
- It is critical to properly position the original to be scanned. So, next, check to ensure that you have placed the original you want to scan properly in the document feeder or on the scanner glass.
- Ensure that the scanner glass is free of dust or that there is no stuck paper in the document feeder.
- A communication problem between the printer and your computer can sometimes cause a scan problem. So, ensure that you have connected the printer and your computer to the same network.
- If you’re using Windows, use the HP Print and Scan diagnostic and repair tool to fix the scan issue on your printer.
If the tool also fails to fix the scan issue, then there are chances for your printer’s hardware to be damaged, and as a result, you’re facing it. In that case, repairing the printer is suggested by the experts.
Printer Not Connecting to Wi-Fi
Is your printer not connecting to Wi-Fi? Or everything was going fine, but suddenly your printer disconnected from the Wi-Fi network and is not connecting to it again. Then, relax. This happens most of the time when setting up the printer for wireless communication or trying to access the printer that is connected to the Wi-Fi network. But wait, you can fix this Wi-Fi connectivity issue, like any other, in no time.
- First, ensure that you’re using a compatible Wi-Fi network type.
- Next, verify if you connected the USB or Ethernet cable from your printer to the computer or router. If so, kindly unplug the cable and then try to access or set up the printer for wireless communication.
- Sometimes the wrong position of the router or printer can also lead to these kinds of problems. So, ensure that you have placed the router closer to the printer and that devices that can block wireless communication are placed closer to them.
- No problem with the position, but still, your printer is not connecting to Wi-Fi.
- Then, you have to verify your printer’s driver and firmware. Ensure that you are using the latest and most compatible printer driver and software on your computer.
Now try to connect your printer to Wi-Fi. If it’s not connecting, then it’s time to get assistance from an expert.
No More Printer Woes!
Did you find this HP LaserJet Pro MFP M428fdw Troubleshooting article useful? Yes, we think so. We have discussed only a few common printer problems in this article. If your printer problem is not discussed in this article, or you are looking for an instant solution to fix your printer problem, we’ve got you covered. Contact our technical expert now by clicking the toll-free number or the chat button provided on this page, and they will assist you further. Happy printing!
