Check The Connection Between Your Devices

  • First, you have to ensure that the power cord is properly connected to the printer’s rear.
  • Check if the other end of the power cord is securely connected to the electrical outlet.
  • Make sure to turn on your printer and router.
  • On Your Printer And Router
  • Once a wireless connection is established between your devices, make sure that your printer and computer are on the same network.
  • Suppose, you have connected the devices using the USB cable, ensure that the cable is plugged securely between your printer and computer.
  • Now, make a test scan with your printer and check if the HP printer scans without any trouble.
  • In case the issue continues, use HP Print and Scan Doctor on your computer by following the below instructions.

Use HP Print And Scan Doctor

  • Ensure to turn on your printer.
  • Make sure to connect the HP printer to your computer.
  • Launch a browser and download the HP Print and Scan Doctor software on your computer.
  • After downloading, right-click on the file and start the installation.
  • Now, follow the on-screen instructions to complete the HP Print and Scan Doctor software installation on your computer.
  • On the welcome screen, click the Start button and select your printer from the list.
  • Now, click on the Next button.
  • Select Fix Scanning from the list.
  • Fix Scanning From The List
  • Now, check whether the HP printer can scan without disconnecting or freezing.
  • In case the problem persists, reinstall the driver on your computer by performing the below steps.

Uninstall And Reinstall The Printer Driver

  • Start by clicking the Windows icon on your computer.
  • Navigate to the Control Panel option and click it.
  • Here, select Programs> Programs and Features.
  • Programs And Features
  • Next, right-click on your printer name and select Uninstall from the drop-down list.
  • Again, click the Uninstall button.
  • After removing the printer driver from the computer, reinstall it using the software CD or visit the printer’s official support page to get the compatible software.
  • Official Support Page
  • Once downloading the driver, search for the file and start the installation on your computer.
  • Perform the on-screen prompts to complete the driver installation.
  • Finally, check if the issue is solved on your HP printer.


Now, you should have understood how to fix the issue “HP scanner keeps disconnecting or freezing” by executing the troubleshooting solutions that we have included on this page. For further queries about your printer, you can reach our technical experts using the Call button on this page.